Shipping Policy

Last updated: September 2026

We want your order to arrive safely, quickly and without surprises. Below you can find information about how we process and deliver orders.

1. Where We Ship

We currently ship to selected countries within Europe and internationally.

Available shipping destinations and delivery options are shown at checkout based on your delivery address.

If your country is not available at checkout, please contact us and we will be happy to see whether delivery can be arranged.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, holidays or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay, we will do our best to keep you informed.

Please note that personalised products, pre-orders or products with a specified dispatch date may have different processing times. Any applicable timeframe will be stated on the relevant product page.

3. Delivery Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

As a general guide:

Destination	Estimated delivery
Denmark	1–3 business days
EU	2–6 business days
United Kingdom	3–7 business days
United States	10-18 business days
Rest of World	5–12 business days

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier delays, customs processing, weather, peak periods or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size and available shipping options.

Where free shipping is offered, the applicable minimum order value or other conditions will be clearly displayed on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for the tracking information to become active after your order has been dispatched.

6. Customs, Duties & Taxes

For orders shipped internationally, your order may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Where applicable, these charges depend on the laws and regulations of the destination country.

Unless otherwise stated at checkout, any import duties, customs fees or other charges payable upon importation are the responsibility of the customer.

We recommend checking the applicable import rules in your country before placing an international order.

7. Delayed Deliveries

While we work with reliable shipping partners, delivery delays can occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and we will help investigate the shipment.

Please note that estimated delivery times may be affected by customs clearance, carrier disruptions, public holidays and other circumstances outside our control.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with household members, neighbours, your building’s reception area or the relevant carrier before we investigate the shipment.

If a package is confirmed to be lost in transit, we will work with the relevant shipping carrier to resolve the matter in accordance with applicable consumer protection laws.

9. Damaged Packages

We take great care when packing your order.

If your package arrives visibly damaged, please take photographs of the package and its contents and contact us as soon as reasonably possible.

If the product itself has been damaged during delivery, we will work with you to find an appropriate solution in accordance with your applicable consumer rights.

10. Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered fulfilment.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange a new delivery.

Any additional shipping costs will be handled in accordance with applicable law and the circumstances of the order.

11. Multiple Items in One Order

We normally aim to ship items from the same order together.

In some cases, your order may be shipped in multiple packages. If this happens, you may receive separate tracking information for each shipment.

Pre-order items or products with different dispatch dates may be shipped separately.

12. Delivery Restrictions

Certain products, destinations or shipping services may be subject to restrictions imposed by carriers, customs authorities or applicable laws.

If we are unable to ship an order to your selected destination, we will contact you and, where appropriate, offer an alternative solution or refund.

13. International Orders

By placing an international order, you acknowledge that delivery may involve customs clearance and that local rules and requirements may apply.

It is the customer’s responsibility to provide accurate delivery information and, where applicable, cooperate with customs authorities or the delivery carrier.

We do not recommend placing an order if you are unable to accept delivery within the estimated delivery period.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, destinations or applicable requirements.

The latest version will always be available on our website.

15. Contact Us

If you have any questions about shipping or your order, please contact us through our customer support channels.

We are always happy to help.